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  • Writer's pictureFelicia Santoro-Petti

The Costs of Sticking with Your Legacy ERP


In the fast-paced world of business, staying ahead of the curve is essential. Your legacy Enterprise Resource Planning (ERP) system might have served you well in the past, but as technology evolves, the cost of sticking with outdated software can outweigh the benefits. In this whitepaper, we explore the hidden and measurable costs of legacy ERP systems and the compelling reasons to consider a move to a modern solution like NetSuite.

Legacy ERP systems, such as Quickbooks or Acomba, have been reliable workhorses for many businesses. However, they are typically characterized by outdated technology, limited functionality, and a lack of scalability. While they might be familiar, these systems can become an anchor holding back your business's growth.

The Hidden Costs of Legacy ERPs

Hidden costs are expenses that are not immediately apparent or visible, often because they are not included in the initial budget or are not easily quantified. These costs can have a significant impact on a business's financial health and may arise in various areas. Some common examples of hidden costs are outlined below.

Maintenance and Support Expenses

Legacy systems demand continuous attention, imposing hefty maintenance costs, and often necessitating costly support contracts and frequent updates. These financial burdens accumulate over time, straining your IT budget and limiting resources for growth and innovation.

Limited Scalability and Adaptability

As your business expands, legacy ERP systems can become shackles, making it difficult to keep pace with your evolving needs. This constraint not only results in missed opportunities but also leads to operational inefficiencies, hindering your ability to seize new prospects in a dynamic market.

Security Vulnerabilities

The ticking time bomb of security vulnerabilities looms over outdated systems. Legacy ERP systems are more susceptible to cyber threats and data breaches, putting your sensitive information at risk. The financial repercussions of such incidents can be severe, including potential legal penalties and reputational damage.

Compliance Risks

Regulatory landscapes evolve, and legacy systems often fail to adapt, leaving your business exposed to compliance risks. Violations can lead to substantial penalties, further eroding your bottom line and reputation.

Inefficiencies and Productivity Losses

Aging ERP systems foster inefficiencies and productivity losses within your organization. Employees resort to manual workarounds to compensate for system limitations, consuming valuable time that could be better spent on value-added tasks. These inefficiencies can not only drain resources but also impact employee morale, impacting overall productivity and job satisfaction.

Evaluating Your ERP System

Evaluating your legacy Enterprise Resource Planning (ERP) system is a critical step in determining whether it's time for an upgrade. This process involves assessing multiple facets of your existing ERP system to identify its strengths and weaknesses. Here's a framework for evaluating your legacy ERP system:

Assessing System Performance

The first step in evaluating your legacy ERP system is to assess its overall performance. This involves a comprehensive analysis of how well the system is functioning and whether it meets your business's current needs. Consider the following factors:

Speed and Responsiveness - Evaluate the system's speed and responsiveness when performing routine tasks or generating reports. Slow or unresponsive systems can significantly impact productivity.

Scalability - Assess whether the system can adapt to your growing business needs. Does it support additional users, transactions, or data volume without performance degradation? Are user permissions accurately set for different roles?

Reliability - Examine the system's reliability and uptime. Frequent outages, system crashes, or data corruption issues can disrupt operations and erode trust in the system.

Identifying Pain Points

Identifying specific pain points within your legacy ERP system is crucial. These are areas where the system falls short or causes significant challenges for your business. Key considerations include:

User Feedback - Gather input from end-users to understand their frustrations and difficulties in using the system. User feedback can highlight issues with usability, inefficiencies, and other problems.

Business Process Bottlenecks - Examine whether the ERP system supports or hinders your key business processes. Identify bottlenecks, manual workarounds, and process inefficiencies at play that may be a result of system limitations.

Customization and Adaptability - Assess the extent to which the system can be customized or adapted to meet your unique business requirements. Inflexible systems may hinder your ability to innovate and grow.

Reviewing Technology and Infrastructure

The technology and infrastructure that support your ERP system are critical components of its performance and functionality. Reviewing them is essential for a comprehensive evaluation.

Hardware and Software Compatibility - Determine if your ERP system is running on outdated or unsupported hardware and software. Compatibility issues can lead to performance problems and security risks.

Integration Capabilities - Examine how well your ERP system integrates with other critical software solutions within your organization. Lack of seamless integration can result in data silos and operational inefficiencies.

Security and Data Protection - Assess the system's security measures, including encryption, access controls, and data backup procedures. Outdated security practices can expose your organization to data breaches and compliance risks.

A well-rounded evaluation of your legacy ERP system should provide insights into its current state and its alignment with your business goals. It is an essential step toward making informed decisions about whether to continue with the existing system or consider an upgrade to a modern ERP solution like NetSuite. By systematically assessing system performance, identifying pain points, and reviewing technology and infrastructure, you can gain a clearer understanding of the areas that may require improvement to support your business's growth and compliance needs.

The ROI of Modern ERP Systems

Moving from legacy systems like QuickBooks or Acomba to a modern, comprehensive ERP system like NetSuite can yield substantial, measurable Return on Investment (ROI) for businesses of all sizes. The ROI of such a transition encompasses both tangible financial benefits and improved operational efficiency. Here are a few key areas where the measurable ROI of making the switch becomes evident:

Cost Savings

Modern ERP systems like NetSuite offer several avenues for cost savings. By streamlining processes and automating manual tasks, businesses reduce the need for labor, leading to significant savings in personnel costs. Additionally, efficient inventory management, procurement, and order fulfillment can lower warehousing and carrying costs. The ability to centralize financial management within a single system can lead to cost reductions associated with software licenses, maintenance, and support contracts for multiple software tools.

Improved Accuracy and Compliance

Legacy systems often struggle with accurate financial reporting and compliance. Modern ERP solutions provide robust financial controls, accurate reporting, and real-time visibility into financial data. This improved accuracy minimizes the risk of compliance violations, errors, and subsequent penalties. By ensuring adherence to regulatory standards and financial accuracy, businesses can avoid costly legal repercussions and damage to their reputation.

Enhanced Productivity and Efficiency

With NetSuite's automation and streamlined workflows, businesses experience significant productivity improvements. Manual data entry and repetitive tasks are reduced, allowing employees to focus on higher-value activities. The time saved translates into measurable ROI in terms of enhanced productivity and the ability to take on more strategic tasks.

Data-Driven Decision-Making

NetSuite's advanced analytics and reporting capabilities empower businesses to make data-driven decisions. This results in better inventory management, optimized pricing strategies, and improved customer segmentation, all of which contribute to increased sales and revenue. The ability to quickly identify trends and areas for improvement ensures that businesses are poised to capture growth opportunities.

Scalability and Growth

Modern ERP systems like NetSuite are designed to scale with your business. This scalability ensures that as your business expands, the system can adapt to accommodate increased transactions, users, and data volume without performance degradation. This scalability is a vital component of ROI, as it allows businesses to grow without requiring a complete system overhaul.

Streamlined Operations

One of the most significant benefits of NetSuite is the consolidation of various business functions within a single platform. This consolidation streamlines operations, reducing the need for redundant data entry and improving cross-functional collaboration. This efficiency boost not only saves time but also minimizes the chances of errors that can be costly to rectify.

Transitioning from QuickBooks or Acomba to NetSuite offers substantial, multifaceted ROI. It encompasses cost savings, enhanced accuracy, productivity, data-driven decisions, scalability, and streamlined operations, making it a wise investment for businesses aiming to optimize operations, boost profits, and achieve sustainable growth.

Factors to Consider When Choosing Your Next ERP

When embarking on the journey to select the right ERP system, careful consideration of various factors is essential to ensure that your choice aligns with your business goals and requirements. To assist in your decision-making process, we recommend creating a comprehensive comparison table that includes NetSuite and other ERP solutions. Here are key aspects to evaluate when selecting an ERP system:

Features and Functionalities

Begin by thoroughly comparing the features and functionalities of different ERP solutions. Consider aspects such as modules for financial management, inventory control, human resources, and customer relationship management. Assess whether the ERP systems can meet your specific business needs, addressing both current requirements and potential future growth.

Scalability and Flexibility

Scalability is a critical factor in accommodating the growth of your business. Evaluate NetSuite and other options to determine how easily they can adapt to changes in your company's size and needs. Ensure that the ERP system can expand seamlessly without compromising performance.

Integration Capabilities

The ability to seamlessly integrate with other business systems is paramount for efficient data flow and operations. Highlight the importance of integration capabilities in your comparison. Consider how well each ERP solution can connect with existing software, third-party applications, and industry-specific tools.

Total Cost of Ownership

To make an informed decision, it's crucial to have a clear understanding of the total cost of ownership (TCO) for different ERP options. Create a detailed breakdown of expenses, including initial setup costs, licensing fees, ongoing maintenance and support expenses, and potential upgrade costs. A comprehensive TCO analysis will help you assess the long-term affordability of each ERP solution and its impact on your organization's financial health.

Planning for a Smooth Transition

To ensure a successful transition to a new ERP system, thorough planning and effective project management are paramount. Here are key considerations for a seamless transition:

Planning and Project Management

The foundation of a successful ERP transition lies in comprehensive planning and effective project management. This phase should involve creating a detailed project plan, setting clear objectives, defining roles and responsibilities, and establishing a realistic timeline. Utilize project management tools to facilitate communication, track progress, and ensure that milestones are met.

Choosing the Right Implementation Partner

The importance of choosing the right implementation partner for your ERP system cannot be overstated. This partner will be instrumental in translating your ERP software's potential into tangible business improvements. An experienced and knowledgeable implementation partner can help you navigate the complexities of the ERP implementation process, ensuring that the system is tailored to your unique business needs. They provide invaluable expertise in best practices, system configuration, data migration, and user training, facilitating a seamless transition. 

The right partner can help you avoid common pitfalls, reduce project risks, and expedite the realization of a return on investment. By selecting a trustworthy implementation partner, you're not just investing in technology; you're investing in a collaborative relationship that can significantly impact the efficiency, productivity, and competitiveness of your organization.

Data Migration and Testing

Data migration is a critical aspect of a successful ERP transition. Discuss best practices for data migration, emphasizing the importance of thorough testing at each stage. Explain how data integrity and accuracy can be preserved during the transfer process, ensuring a smooth transition without disruptions to your business operations.

Employee Training and Support

The readiness of your workforce to adapt to the new ERP system is vital. The success of an ERP system depends not only on its technical capabilities but also on the ability of your workforce to effectively use it. Proper training empowers employees to leverage the system to its full potential, improving productivity, data accuracy, and operational efficiency. It also reduces the likelihood of errors and minimizes the time spent troubleshooting issues. 

Additionally, ongoing support ensures that employees have a resource to turn to when they encounter challenges or have questions, fostering a culture of continuous learning and adaptation. In essence, employee training and support are the keys to unlocking the true value of your ERP system, as a knowledgeable and confident workforce is more likely to embrace and utilize the system to its fullest, resulting in a significant return on investment.


Transitioning from legacy ERP systems to modern solutions like NetSuite is not just about upgrading technology; it's about optimizing operations, boosting profitability, and ensuring long-term growth and competitiveness. By addressing the hidden costs, evaluating your current ERP, and taking a strategic approach to selection and implementation, your organization can thrive in the dynamic business landscape of today and tomorrow.

About Sky High ERP

Sky High ERP is a professional services company on a mission to bring happiness and productivity to the workplace. Our purpose is to delight customers with elegant solutions that make work more profitable and enjoyable. 

If you’re thinking about upgrading your legacy ERP, book a free strategy call with our team today. We’ll help you audit your current ERP system and discover the specific benefits a system like NetSuite would unlock for your business.

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